Return & Refund Policy

At Dot Advertisements, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, or cancellations may be accepted.

By placing an order on our website, you agree to this policy.

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Eligibility for Returns

Returns are accepted only under the following conditions:

• The product received is damaged, defective, or incorrect

• The issue is reported within [X days] of delivery

• The product is unused, unaltered, and in original packaging

Certain items such as digital products, services, downloadable content, or customized orders are non-returnable, unless otherwise stated.

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Non-Returnable Items

The following items are not eligible for return or refund:

• Digital services or digital products once delivered

• Customized or personalized products

• Products damaged due to misuse or negligence

• Orders placed with incorrect information provided by the customer

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Refund Policy

• Refunds are processed only after the returned item is received and inspected

• Approved refunds will be credited to the original payment method

• Refund processing may take 7–10 business days, depending on the payment gateway or bank

Shipping charges (if any) are non-refundable, unless the return is due to our error.

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Cancellation Policy

• Orders can be cancelled only before they are shipped or processed

• Once an order is shipped or service delivery has begun, cancellation is not allowed

• Dot Advertisements reserves the right to cancel orders due to pricing errors, stock unavailability, or suspected fraud

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Digital Services & E-Commerce Solutions

For digital services (such as website development, advertising services, or e-commerce solutions):

• Payments are non-refundable once the service has started

• Refunds, if any, are subject to project scope, milestones, and written agreement

• No refunds will be issued for completed or partially completed services

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Return Process

To request a return or refund:

1. Contact our support team with your order details

2. Provide images or proof (if applicable)

3. Wait for approval and further instructions

Unauthorized returns will not be accepted.

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Damaged or Incorrect Products

If you receive a damaged or incorrect product, please notify us immediately with supporting images. We will arrange a replacement or refund at our discretion.

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Changes to This Policy

Dot Advertisements reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective once posted on the website.

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Contact Us

For any return, refund, or cancellation-related queries, please contact:

Dot Advertisements
📧 Email: [add official email]
📞 Phone: [add contact number]